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Service Delivery & Improvement Partner

  • 493350
  • Sydney Metropolitan
  • Payroll
  • Permanent Full Time
  • Closing at: Nov 3 2024 at 23:55 AEDT
  • Ongoing, Full Time
  • Clerk Grade 9/10
  • Package up to $149,619 pa. Package includes salary range ($120,859 pa to $133,183 pa), plus employer's contribution to superannuation and annual leave loading
  • Greenacre - Hybrid working 3 office days required

About the role:      

Drives the delivery of high-quality customer service and identifies process improvements in partnership with key stakeholders. Ensures compliance with relevant legislation and policies and manages quality assurance of payroll functions.

About you:

  • You will have experience in analysing, developing and implementing efficient new systems and processes to meet changing business requirements;
  • Extensive knowledge of payroll functions, procedures, legislation, taxation and superannuation with the ability to understand public sector payroll requirements;
  • Experience in system projects from design through to testing and delivery.

Essential Requirements:

  • High level knowledge of end-to-end payroll administration, using a Human Resource Information System (HRIS) eg. SAP, success factors etc.

For more information on the role, please view the Role Description.

Should you require more information about this opportunity, please contact Natalie Deitz, Manager Payroll on 0407 467 597.

About us:

FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW.  We are prepared for anything – helping anyone, anywhere, anytime.

Visit our Careers Page to learn more about Fire and Rescue NSW.

What we can offer:

  • Work-life balance and flexible working arrangements
  • Modern buildings and facilities
  • Activity based working environment
  • Free on-site gym and parking
  • Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
  • Study assistance for approved courses
  • Leadership development programs
  • Ongoing training and development

 Our commitment to diversity:

Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.

If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at recruitment@fire.nsw.gov.au

How to apply:

To be considered for this role, please provide an up-to-date resume which details your skills and experience as relevant to this role.

Please answer the following two targeted questions. It is recommended you draft your responses in a Word document then paste into the required field in the online application.


1. Please outline your experience in payroll systems, processes and procedures. Please provide an example where you have implemented a new process to meet changing business or regulatory requirements.

2. Please detail your experience in development and implementation of improvements to payroll or related systems. Include in your response an example where you have proactively spoke to stakeholders to improve service. What was the outcome?

Visit the PSC website for helpful information on writing your application: https://iworkfor.nsw.gov.au/writing-your-application

Applications close: 3 November 2024

A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.

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