Corporate Roles

• Ongoing Full Time
• Clerk Grade 5/6
• Package up to $120,807 pa. Package includes salary range ($97,027 pa to $107,059 pa), plus employer's contribution to superannuation and annual leave loading
• Office located in Alexandria (minimum 3 days per week in the office). The role is also required to occasionally travel to the office in Newcastle, and attend meetings at Greenacre or other Fire and Rescue NSW locations

About the role:      

As an Admin and Project Officer for Operational Communication, you will provide administrative support to our Strategic Operations Centre (SOC) and you will be one of the first personnel involved in a SOC activation.

You will also be responsible for continual improvement of the SOC and its business process, doctrine and facilities.

You will provide training and mentorship for admin staff working within the SOC.

There are other projects and groups that you will also support, including Inter-agency CAD Electronic Messaging System (ICEMS), ensuring that project tasks are effectively tracked and completed.

Lastly, you will assist internal and external investigations by providing radio and phone recordings arising from emergency events.

About you:

• You will have demonstrated experience in providing administrative support, including booking travel and accommodation for staff.
• An awareness and understanding of emergency management arrangements, and how Emergency Service Organisations interact.
• Flexible to be on-call for the SOC, i.e. if there is a SOC activation, you will be available for weekend work and work extended hours as required.
• Ability to use technology including large wall displays, and IT systems associated with an Emergency Operations Centre and the ability to provide basic troubleshooting and support to personnel working within the SOC.
• Willing to accept the risk of being exposed to potentially traumatic experiences when providing recordings from emergency events.

For more information on the role, please view the Admin and Project Officer Operational Communications Role Description.

Should you require more information about this opportunity, please contact Operational Communications Chief Superintendent Matt Wormald on 0472 830 936.

About us:

FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW.  We are prepared for anything – helping anyone, anywhere, anytime.

Visit our Careers Page to learn more about Fire and Rescue NSW.

What we can offer:

• Modern buildings and facilities
• Activity based working environment
• Free on-site parking
• Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
• Ongoing training and development

Our commitment to diversity:

Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.

If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at recruitment@fire.nsw.gov.au

How to apply:

To be considered for this role, please provide an up-to-date resume which details your skills and experience as relevant to this role.

Please answer the following two targeted questions. It is recommended you draft your responses in a Word document then paste into the required field in the online application.

1. This role provides support to the Strategic Operations Centre. Please provide an example that demonstrates your ability to work in a time critical, emergency management environment. What were the challenges? What did you learn? (Maximum 400 words)

2. Operational Communications supports numerous stakeholders. Please provide an example that demonstrates your ability to manage competing stakeholder requirements, whilst still delivering a positive enhancement to the organisation. How did you facilitate progress? (Maximum 400 words)

Visit the PSC website for helpful information on writing your application: https://iworkfor.nsw.gov.au/writing-your-application

Applications close: 11:55 PM, 2 July 2025

A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.